Article 1: Scope
These terms of sale apply to all orders received by www.tido-distribution.fr and are valid at the time the order is placed.
Article 2: Availability of items and services
Our items are offered while stocks last and, for those not stocked by us, subject to their availability from Tido Distribution's suppliers.
Although our databases are regularly updated, some items may be temporarily or permanently unavailable from our suppliers. The unavailability of one or more items cannot give rise to any liability on the part of Tido Distribution.
Should one or more items become unavailable after the order, Tido Distribution will inform the customer personally and as soon as possible, either by e-mail or by telephone. Tido Distribution would then refund the sums received for these items, without the customer being entitled to any additional compensation.
For any questions relating to an order, a cancellation or an exchange, you can contact us by e-mail at: info@tido-distribution.fr
Article 3: Orders
Orders may be placed as follows:
--> Online: www.tido-distribution.fr
--> By post to the following address: 21 rue de Négron, ZI Les Poujeaux; 37530 Nazelles-Négron, or by e-mail: info@tido-distribution.fr
Any order placed online is confirmed by www.tido-distribution.fr by e-mail, provided that the customer has given a valid e-mail address.
For better follow-up, we recommend that you leave a telephone number when placing your order.
Article 4: Prices
Prices are shown on our website in euros, including all taxes (except for customers registered as professionals, who see prices excluding tax), excluding the contribution to processing and shipping costs.
The prices displayed on the website are valid exclusively for orders placed on the website www.tido-distribution.fr. Some items may therefore have a different price when purchased at the warehouse, by telephone or at shows!
Items are sold in compliance with the regulations applicable in France.
The prices shown may be changed at any time without notice. However, items will be invoiced on the basis of the prices in force when the order is recorded. All orders are subject to the addition of processing costs (for orders by telephone or post) and shipping costs (except for exceptional promotions).
For orders to a country other than mainland France, customs duties or other local taxes (local VAT, customs tax, import duty, etc.) may be payable. These charges are borne by the customer and are their sole responsibility, both in terms of declarations and of payment to the competent authorities.
All orders, wherever they come from, are invoiced and payable in euros only.
Products and services remain the property of Tido Distribution until the order amount has been paid in full, whatever the delivery date of the product.
Article 5: Payment
Purchases may be paid for:
- By bank card (Carte Bleue, Visa, Mastercard): the customer must enter their card number and its expiry date directly in the field provided for this purpose (secure entry with SSL encryption).
At no point in the ordering process does Tido Distribution have knowledge of the information contained in the customer's payment card. Tido Distribution has no means of storing the customer's bank details.
- By PayPal: you can order with your PayPal account or by bank card via PayPal without having an account.
In accordance with the law, Tido Distribution does not store its customers' bank card details.
- By bank transfer.
- By cheque made payable to Tido Distribution
For items paid for that cannot be delivered by Tido Distribution within 30 days of the order, the overpayment will be refunded to the customer by cheque within a maximum of thirty (30) days after the end of the search period for the item(s).
All payments are understood to be free of charge for Tido Distribution.
Article 6: Delivery
Items are delivered to the delivery address given when the order is placed. To optimise delivery, we advise you to give an address at which your order can be received during business hours.
The delivery times indicated when the order is placed are average times, given for information only, and may vary depending on the destination. These times do not include the order preparation time. Tido Distribution cannot be held liable in the event of late delivery or of items being out of stock at our suppliers.
Delivery times are 24/48 hours with Colissimo and 24 hours with Chronopost.
For deliveries outside mainland France, the items ordered are imported into the country of destination by and under the responsibility of the customer. It is the customer's responsibility to obtain the necessary information from the relevant local authorities and to ensure strict compliance with the formalities specific to importing these items into the country of destination. Any customs charges or local taxes are borne solely by the customer.
Under its sales contract, Tido Distribution takes full charge of delivery and transport, the related costs being ancillary to these operations. In the event of a dispute on delivery, any claim must be sent by recorded letter to Tido Distribution within 48 working hours, in addition to any reservations made to the carrier under the legal conditions.
Article 7: Satisfaction or your money back
Sale of items:
7.1: Right of return
With the exception of items cut by the metre, if the item is not suitable for any reason whatsoever, the customer has a withdrawal period of fourteen (14) calendar days from receipt to return their order. The goods must be returned by parcel only, in their original packaging, in perfect condition, unsealed and accompanied by the corresponding invoice. After this period, Tido Distribution will consider that the customer accepts the goods without any reservation, and any attempt to return them will be considered void.
The item is then refunded, except for the shipping and return costs, which remain payable by the customer. Consequently, only the price of the item(s) purchased will be refunded.
To be refunded, items must be received by Tido Distribution in the same presentation and condition as when they left our premises.
Items spoiled (fitting, handling), damaged (fitting, handling) or soiled (fitting, handling) by the customer will not be taken back by Tido Distribution.
Tido Distribution can in no case be held responsible for the deterioration of items after receipt by the customer where no reservations have been noted on the carrier's or La Poste's delivery slip.
Any attempted fraud or failure to comply with this procedure would result in immediate legal action by Tido Distribution against the fraudster.
Returns must be sent to: Tido Distribution, 21 rue de Négron-ZI Les Poujeaux, 37530 Nazelles-Négron.
7.2: Quality commitment
The items sold by Tido Distribution come from all our approved suppliers. They are guaranteed against any defect. Should an item prove to be faulty or non-compliant (an error attributable to Tido Distribution), Tido Distribution undertakes to refund or exchange it, subject to compliance with the following conditions:
1 : returned in its original packaging, in perfect condition. 2 : accompanied by a request stating the reasons and its invoice.
Returns must be sent to: Tido Distribution, 21 rue de Négron - ZI L es Poujeaux, 37530 Nazelles-Négron.
Under these conditions, and if Tido Distribution's liability is established, the shipping and return costs may be refunded in full. However, the amount of return costs refunded may not exceed the amount of shipping costs invoiced when the original order was sent. Items made to measure will be neither taken back nor exchanged. Items showing signs of fitting will be neither taken back nor exchanged.
When an item is returned as "faulty" under warranty, no refund of the return costs will be possible if the returned item is not actually defective. Shipping costs will be invoiced for sending the tested product back. No cash-on-delivery shipment will be accepted, whatever the reason.
Article 8: Warranty
You benefit from the legal warranty against hidden defects on all products delivered to you. Under the legal warranty against hidden defects, Tido Distribution's liability is limited to the original value of the parts.
Tido Distribution accepts no direct liability for damage resulting from the use of its products. Tido Distribution also accepts no liability for work such as: removal and/or installation, repairs, diagnostics and assessments, loss of use of the vehicle, loss of time, inconvenience or any other consequential expenses.
There is no warranty for special competition parts or for parts used in competition.
Article 9: Personal or private information
9.1: Customer rights
Tido Distribution treats all information concerning its customers in the strictest confidence.
When ordering, only essential information is requested (surname, first name, address, e-mail, vehicle specifications, bank card information) for more efficient processing and careful follow-up of the order. This data entered online is recorded on a secure server and is immediately encrypted.
In accordance with the French "Informatique et Libertés" (Data Protection) Act of 6 January 1978, customers have a right of access to and rectification of the data concerning them.
9.2: E-mailing and advertising
As part of its activities, Tido Distribution uses a dedicated solution to send its e-mailings. This trusted third party is a member of the SNCD and guarantees the protection of our customers' addresses.
Article 10: Exclusion of liability
The item descriptions in the databases of the website www.tido-distribution.fr have been entered on the basis of information provided by the suppliers. Tido Distribution is therefore not responsible for the names of the items and cannot be held liable to the customer.
The photographs and texts reproduced on the website to illustrate the products are not contractual. Consequently, Tido Distribution cannot be held liable for any error in any of these photographs or texts.
The items offered comply with current French legislation. Tido Distribution declines all liability if the item delivered does not comply with the legislation of the country of delivery (censorship, prohibition, lack of type approval, etc.).
Tido Distribution shall not be liable for non-performance of the contract due to products being out of stock or unavailable, in the event of a total or partial strike by shipping services, or in the event of force majeure, flood, fire or other.
Nor shall it be liable for the content of websites to which hyperlinks on its own website may lead
Article 11: Ownership of the content of tido-distribution.fr
Unless otherwise stated, all texts and all photos on the website www.tido-distribution.fr belong to Tido Distribution. Any reproduction, even partial, is strictly prohibited without the written consent of Tido Distribution.
Article 12: Disputes - law applicable to relations with the customer
Online sales made by Tido Distribution from its website are governed exclusively by French law.
Work carried out by Tido Distribution is governed exclusively by French law.
In the event of a dispute, the courts of Tours shall have sole jurisdiction.
Article 13: Customer acceptance
By clicking on the "Validation" or "Confirm" button, the customer declares that they accept the order and all of these general terms and conditions of sale, which form an integral part of it.
By signing the work order, the customer declares that they accept the order and all of these terms of sale, which form an integral part of it.
The data recorded by Tido Distribution shall constitute proof of all operations and financial transactions carried out by the customer.
These general terms and conditions of sale may be amended at any time without notice.
IDENTIFICATION /
Tido Distribution, 21 rue de Négron - ZI L es Poujeaux, 37530 Nazelles-Négron - France.
SAS with share capital of 10 000€
SIRET no.: 933052680
NAF 4531Z - RCS Tours
VAT FR49933052680