Where can I find my returns form?
You will find your returns form on the back of the packing slip, inside your parcel.
Or via the following link: https://tido-distribution.fr/en/content/16-bordereau-de-retour-
What are the return conditions?
- Returned goods must be accompanied by the completed returns form, including your personal details.
- Missing or damaged items must be reported within 3 days of receiving the parcel.
- All parts in their original packaging and not fitted may be eligible for a refund within 30 days of invoicing (except for products cut by the metre or made to measure, which cannot be refunded!).
- The original invoice is required for any refund and must be accompanied by the returns form!
- Return costs are borne by the customer. If Tido Distribution turns out to be at fault in the shipment, a return label will be sent to the customer and we will cover the return costs.
In all cases, no credit note or refund will be issued for parts showing signs of fitting.
What warranties are available?
- Our parts are guaranteed for 24 months, as evidenced by the invoice date.
- The original invoice must accompany the returned item; no refund will be made without this invoice!
- If the item proves to be faulty, the replacement part or new item will be shipped "carriage paid".
- If products deemed faulty by the customer turn out to be fully functional, the testing costs (72€ incl. VAT/hour) and the cost of reshipping to the customer will be borne by the customer.
- In the case of a credit note, a voucher will be generated for use on our website. Refunds will be made using the same payment method as used for the order.
What should I do if I have not received my refund?